Patient Services

Sanofi Genzyme is committed to advancing the understanding of Fabry disease and other inherited disorders. As part of this commitment, Sanofi Genzyme offers access to information and support services for patients with certain genetic diseases.

Sanofi Genzyme Support Services

With almost 25 years of experience, Sanofi Genzyme's Patient Support Services provide free and voluntary care coordination, support and services to individuals living with Fabry disease who reside in the United States.  Sanofi Genzyme Case Managers are committed to helping individuals connect with all resources available to them.  

Information you provide will always be kept confidential.

If you or someone you know has been diagnosed with Fabry disease, you may have questions or concerns – we can help.  We understand that each person with Fabry disease has their own unique story and experience.  Our Case Managers are ready to listen and tailor their services to fit your individual needs. 

Care coordination services provided by Sanofi Genzyme Case Managers include:

  • One-on-one, personalized support for you and your family members
  • Information about diagnostic testing and medical experts for Fabry disease in your area
  • Identify insurance or alternative funding options for testing and evaluations related to Fabry disease
  • Disease-related educational materials for you, your family and medical providers
  • Information about the Fabry Registry
  • Coordination and exchange of information between you, your healthcare providers, insurers and others who play a role in the diagnosis and management of Fabry disease as needed

Contact a Sanofi Genzyme Case Manager

A Sanofi Genzyme Case Manager is only a click or phone call away from answering your questions and working with you to help address your needs.

Connect with a Sanofi Genzyme Case Manager online at

Or call 1-800-745-4447, Option 3
Monday through Friday, 8:00 AM to 6:00 PM EST

Spanish-speaking Case Managers are available, as well as interpreters for other languages.

Information you provide will always be kept confidential. Sanofi Genzyme offers all services in compliance with patient privacy regulations.